Hi! I’m Ross,
a little bit about me…
I’ve spent my career working across golf, hospitality, customer success and sales; along the way I’ve developed a real interest in the systems that sit behind the people doing the work.
I’ve seen how much easier things become when people have the right support around them, and how frustrating they can be when they don’t. Over time, I’ve found myself just as interested in understanding and improving the way things worked as I was doing the job itself.
That’s what led me to We.See.
My focus now is on observing how organisations actually operate, understanding where things get complicated, and building practical systems that make everyone’s working lives a little easier. (With a flavour of fun too 🧙♂️🥕)
You’ll find more about my experience and the work I’ve done in The Library. But if things in your organisation feel a little more complicated than they should, information keeps getting lost, or you think you’re falling behind this rapidly advancing world… I’d love to have a look.
Below are some of the ways I can help. Whether you need an extra pair of hands, a fresh perspective or a more structured way of working, I’m available for projects of all shapes and sizes.
Service Areas
Sales & Commercial Suppport
I’ve spent years working directly with customers, managing sales pipelines and developing new business. If you need some extra support with prospecting, account management, customer relationships or getting opportunities over the line. I’m happy to get stuck in.
Marketing & Creative Support
I love a brainstorm. From campaign ideas and sales presentations to simple graphics, promotional materials and designs, I enjoy the creative side of commercial work. If you’ve got an idea that needs bringing to life, I can help develop it into something tangible and engaging.
Pay special attention to The Skeleton King!
Commercial Systems & CRM
Good systems should make people’s jobs easier, not give them more admin. I help businesses review and improve their CRM, sales processes, customer journeys and reporting.
From simple fixes to more structured projects, the aim is always to build something people actually want to use.
Data, Analysis & Insights
There’s often a lot more useful information sitting inside a business than people realise. I enjoy working through CRM data, customer feedback and operational performance to identify patterns, understand what is happening and present findings in a way that help people make better decisions.
“Salesforce Wrapped” available to read upon request.
Process Documentation & AI Readiness
So much valuable knowledge lives in peoples heads. I help capture it through practical handbooks, process documents and organise knowledge libraries.
This is what creates the foundations for useful AI tools and automation, which we’re exploring further through We.See.OS
What do you see?
Tell me what you’re working on